terms & conditions

Booking Conditions

We ask that you aim to arrive 10-15 minutes prior to your appointment time. During this time you can start to relax, & fill out any required paperwork. This allows our therapists to run to schedule. If you arrive late, your appointment time may be reduced so as not to delay the client booked in after you, and the full treatment charge will be incurred. 
Please be advised that due to Workplace Health & Safety regulations, children are not permitted in the treatment rooms at any time. 


Cancellation Policy

Please be aware that in the event you need to cancel or reschedule an appointment, we do require 24 hours notice. This allows us to call anyone on the waiting list requiring an appointment. If inadequate notice is given, or in the event of a no show, a 50% cancellation fee will be incurred. A reminder text will be sent the day before, however these are no reply so please call the clinic to change your appointment.
If repeated last minute cancellations or no shows are recorded, we may be unable to take further bookings without full prepayment of the service. 


Gift
Vouchers

Gift vouchers are not refundable or redeemable for cash, & lost or stolen vouchers cannot be replaced. All vouchers are valid for 6 months from date of purchase. Voucher must be presented at time of treatment or cannot be honoured. If a package is purchased, the total package must be used on the same day. Not valid with any other discounts. When rescheduling or cancelling, 24 hours notice must be given or voucher may be forfeited.